Shipment policy
At LYNE London, we aim to deliver your order as quickly and efficiently as possible, while maintaining our commitment to quality and sustainability.
Please read the following details carefully to understand how we process and ship your items.
1. Order Processing
1.1 All orders are processed within 1–3 business days after payment has been received.
1.2 You will receive a confirmation email once your order has been placed, and another email with tracking details once your item has shipped.
1.3 Orders are not processed or shipped on weekends or UK public holidays.
2. Shipping Methods and Timeframes
We work with trusted logistics and supplier partners to ensure safe delivery of your products.
Estimated delivery times:
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United Kingdom: 5–12 business days
🩶 Please note: LYNE London operates a dropshipping model, meaning some products are shipped directly from our suppliers’ warehouses (located in the UK, Europe, or Asia). Delivery times may vary slightly depending on the supplier’s location and customs clearance.
3. Shipping Costs
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Shipping fees are calculated at checkout and depend on your delivery address and order size.
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Occasionally, we may offer free shipping promotions — these will be clearly displayed on our website.
4. Tracking Your Order
4.1 Once your order has been dispatched, you’ll receive a tracking number via email.
4.2 Tracking information may take up to 3–5 business days to update, especially for international shipments.
5. Incorrect Address or Delivery Issues
5.1 Please ensure that all shipping details are correct at the time of checkout.
5.2 LYNE London is not responsible for packages lost due to incorrect or incomplete addresses.
5.3 If a package is returned to us due to an incorrect address, the customer will be responsible for the reshipment cost.
6. Customs, Duties & Taxes
6.1 International orders may be subject to import taxes, customs duties, and fees imposed by your country’s customs authority.
6.2 These charges are the customer’s responsibility and are not included in the product or shipping price.
6.3 LYNE London is not responsible for delays caused by customs clearance.
7. Delayed or Lost Packages
7.1 While most orders arrive on time, occasional delays may occur due to shipping carrier issues, weather, or customs.
7.2 If your order hasn’t arrived within 30 days of shipment, please contact us at support@lynelondon.co.uk so we can assist you.
8. Multiple Shipments
Some items in your order may arrive separately if they are sourced from different warehouses or suppliers.
You will receive separate tracking details for each shipment.
9. Contact
If you have any questions about shipping or delivery, please contact our customer support team:
📧 info@lynelondon.co.uk
🌐 www.lynelondon.co.uk